IPCC

Unanswered Question
Sep 21st, 2008
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i have loaded a software on my manager's laptop to receive reports of agents after every two hours, scheduling of the historical reports have been set but the reports are not populating.


secondly i loaded cisco agent supervisor on his laptop but still its not showing, if agents are ready, not ready, busy or what, it only gives an error message. thanks.

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bobsairam Thu, 09/25/2008 - 09:45
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Hi,


Check any firwall enabled ,if yes disable first and try again.


What are you getting ?Can you attach the snapshot ,


What verion are you using ?is it IPCCX and IPCC ent ?


HTH *Pls rate it*

stuart.pannell Fri, 09/26/2008 - 03:46
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What version of Java are you using, I had similar issues when we upgraded Java to version 1.5?


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