09-21-2008 11:03 PM - edited 03-15-2019 01:26 PM
i have loaded a software on my manager's laptop to receive reports of agents after every two hours, scheduling of the historical reports have been set but the reports are not populating.
secondly i loaded cisco agent supervisor on his laptop but still its not showing, if agents are ready, not ready, busy or what, it only gives an error message. thanks.
09-25-2008 09:45 AM
Hi,
Check any firwall enabled ,if yes disable first and try again.
What are you getting ?Can you attach the snapshot ,
What verion are you using ?is it IPCCX and IPCC ent ?
HTH *Pls rate it*
09-26-2008 03:46 AM
What version of Java are you using, I had similar issues when we upgraded Java to version 1.5?
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