IPCCX V5.0(2) Voice Recording

Unanswered Question
Sep 22nd, 2008
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When I attempt to start Voice Recording for agents from Supervisor Desktop I receive a message " Unable to start recording for Agent". Silent monitoring works fine for the same agents.

Any suggestions would be appreciated.


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bobsairam Mon, 09/22/2008 - 09:15
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Which version are you using ?

IPCCX ?or IPCC ent ?

bobsairam Mon, 09/22/2008 - 09:40
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Use TCPView to find what are the ports used .

TCPView is a Windows program that will show you detailed listings of all TCP and UDP endpoints on your system, including the local and remote addresses and state of TCP connections. On Windows Server 2008, Vista, NT, 2000 and XP TCPView also reports the name of the process that owns the endpoint. TCPView provides a more informative and conveniently presented subset of the Netstat program that ships with Windows.



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