09-22-2008 06:01 AM - edited 03-14-2019 02:55 AM
Hi,
When I attempt to start Voice Recording for agents from Supervisor Desktop I receive a message " Unable to start recording for Agent". Silent monitoring works fine for the same agents.
Any suggestions would be appreciated.
Ian.
09-22-2008 06:24 AM
Hi
Please check the link below, it might help you.
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080194ac2.shtml
cheers
Ikramm
09-22-2008 09:15 AM
Hi,
Which version are you using ?
IPCCX ?or IPCC ent ?
09-22-2008 09:40 AM
Hi,
Use TCPView to find what are the ports used .
TCPView is a Windows program that will show you detailed listings of all TCP and UDP endpoints on your system, including the local and remote addresses and state of TCP connections. On Windows Server 2008, Vista, NT, 2000 and XP TCPView also reports the name of the process that owns the endpoint. TCPView provides a more informative and conveniently presented subset of the Netstat program that ships with Windows.
Install
http://technet.microsoft.com/hi-in/sysinternals/bb897437(en-us).aspx
*HTH* * rate this*
09-22-2008 11:33 AM
We are using IPCCX V5.0(2) SR01.
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