IPCCX V5.0(2) Voice Recording

iwearing · ‎09-22-2008

Hi,

When I attempt to start Voice Recording for agents from Supervisor Desktop I receive a message " Unable to start recording for Agent". Silent monitoring works fine for the same agents.

Any suggestions would be appreciated.

Ian.

mikram · ‎09-22-2008

Hi

Please check the link below, it might help you.

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080194ac2.shtml

cheers

Ikramm

bobsairam · ‎09-22-2008

Hi,

Which version are you using ?

IPCCX ?or IPCC ent ?

bobsairam · ‎09-22-2008

Hi,

Use TCPView to find what are the ports used .

TCPView is a Windows program that will show you detailed listings of all TCP and UDP endpoints on your system, including the local and remote addresses and state of TCP connections. On Windows Server 2008, Vista, NT, 2000 and XP TCPView also reports the name of the process that owns the endpoint. TCPView provides a more informative and conveniently presented subset of the Netstat program that ships with Windows.

Install

http://technet.microsoft.com/hi-in/sysinternals/bb897437(en-us).aspx

*HTH* * rate this*

iwearing · ‎09-22-2008

We are using IPCCX V5.0(2) SR01.