Swithc will not give inline power to AP

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Sep 22nd, 2008
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Have a 3560 switch with 2 AP's and several VOIP phones attached. When I add a new AP I do a sho power inline and the AP shows as "CiscoPD" I have done a debug ilpower event and debug ilpower port and it seems to get to the detection but never finds out what it is. Any ideas?

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johnlloyd_13 Mon, 09/22/2008 - 12:52
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you may want to check the amps and watts rating of the new AP you're trying to connect to your 3560 switch if it's supported.

m-haddad Mon, 09/22/2008 - 13:36
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How many ports is your 3560 and how many IP phones you have connected to the switch? Can you send the "show power inline" and "show log" output.


Thanks,


pndennie93 Tue, 09/23/2008 - 09:22
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LAV435-MDF-3560-01#sho logg

Sep 22 13:51:25 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_DETECTING_S, event= GO_SHUT_OFF_EV

Sep 22 13:51:25 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_SHUT_OFF_S, event= GO_SHUT_OFF_EV

Sep 22 13:51:27 EST: %LINK-5-CHANGED: Interface FastEthernet0/48, changed state to administratively down

Sep 22 13:51:32 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_SHUT_OFF_S, event= CLI_START_DETECT_EV

Sep 22 13:51:32 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_DETECTING_S, event= CLI_START_DETECT_EV

Sep 22 13:51:34 EST: %SYS-5-CONFIG_I: Sep 22 13:51:34 EST: %LINK-3-UPDOWN: Interface FastEthernet0/48, changed state to down

Sep 22 13:51:34 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_DETECTING_S, event= PHY_CSCO_DETECTED_EV

Sep 22 13:51:34 EST: %ILPOWER-7-DETECT: Interface Fa0/48: Power Device detected: Cisco PD

Sep 22 13:51:35 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_CSCO_PD_DETECTED_S, event= IEEE_PWR_GOOD_EV

Sep 22 13:51:44 EST: ILP disable DTE detection X seconds (Fa0/48)

Sep 22 13:51:49 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_PWR_GOOD_USE_IEEE_DISC_S, event= DISABLE_DTE_TIMER_EV

Sep 22 13:52:20 EST: %SYS-5-CONFIG_I:

Sep 22 13:52:20 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_DETECTING_S, event= PHY_CSCO_DETECTED_EV

Sep 22 13:52:20 EST: %ILPOWER-7-DETECT: Interface Fa0/48: Power Device detected: Cisco PD

Sep 22 13:52:20 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_CSCO_PD_DETECTED_S, event= IEEE_PWR_GOOD_EV

Sep 22 13:52:29 EST: ILP disable DTE detection X seconds (Fa0/48)

Sep 22 13:52:34 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_PWR_GOOD_USE_IEEE_DISC_S, event= DISABLE_DTE_TIMER_EV

Sep 22 13:52:40 EST: %SYS-5-CONFIG_I: Configured from console by wade on vty0 (10.20.0.54)

Sep 22 16:58:48 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_PWR_GOOD_USE_IEEE_DISC_S, event= IEEE_PD_REMOVAL_EV

Sep 22 16:58:48 EST: %ILPOWER-5-IEEE_DISCONNECT: Interface Fa0/48: PD removed

Sep 22 16:59:01 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_DETECTING_S, event= PHY_LINK_UP_EV

Sep 22 16:59:03 EST: %LINK-3-UPDOWN: Interface FastEthernet0/48, changed state to up

Sep 22 16:59:05 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/48, changed state to up

Sep 22 16:59:21 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/48, changed state to down

Sep 22 16:59:22 EST: %LINK-3-UPDOWN: Interface FastEthernet0/48, changed state to down

Sep 22 16:59:24 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_DETECTING_S, event= PHY_LINK_DOWN_EV

Sep 22 16:59:26 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_DETECTING_S, event= PHY_LINK_UP_EV

Sep 22 16:59:28 EST: %LINK-3-UPDOWN: Interface FastEthernet0/48, changed state to up

Sep 22 16:59:30 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/48, changed state to up

Sep 22 17:12:48 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/48, changed state to down

Sep 22 17:12:49 EST: %LINK-3-UPDOWN: Interface FastEthernet0/48, changed state to down

Sep 22 17:12:51 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_DETECTING_S, event= PHY_LINK_DOWN_EV

Sep 22 17:16:36 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/47, changed state to down

Sep 22 17:16:37 EST: ILP uses AC Disconnect(Fa0/47): state= ILP_PWR_GOOD_USE_IEEE_DISC_S, event= PHY_LINK_UP_EV

Sep 22 17:16:41 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/47, changed state to up

Sep 22 17:18:35 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_DETECTING_S, event= PHY_CSCO_DETECTED_EV

Sep 22 17:18:35 EST: %ILPOWER-7-DETECT: Interface Fa0/48: Power Device detected: Cisco PD

Sep 22 17:18:35 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_CSCO_PD_DETECTED_S, event= IEEE_PWR_GOOD_EV

Sep 22 17:18:41 EST: ILP disable DTE detection X seconds (Fa0/48)

Sep 22 17:18:46 EST: ILP uses AC Disconnect(Fa0/48): state= ILP_PWR_GOOD_USE_IEEE_DISC_S, event= DISABLE_DTE_TIMER_EV

LAV435-MDF-3560-01#




pndennie93 Tue, 09/23/2008 - 09:22
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LAV435-MDF-3560-01#sho power inline

Available:370.0(w) Used:93.7(w) Remaining:276.3(w)


Interface Admin Oper Power Device Class Max

(Watts)

--------- ------ ---------- ------- ------------------- ----- ----

Fa0/1 auto off 0.0 n/a n/a 15.4

Fa0/2 auto off 0.0 n/a n/a 15.4

Fa0/3 auto off 0.0 n/a n/a 15.4

Fa0/4 auto off 0.0 n/a n/a 15.4

Fa0/5 auto off 0.0 n/a n/a 15.4

Fa0/6 auto off 0.0 n/a n/a 15.4

Fa0/7 auto on 6.3 IP Phone 7961 2 15.4

Fa0/8 auto off 0.0 n/a n/a 15.4

Fa0/9 auto off 0.0 n/a n/a 15.4

Fa0/10 auto off 0.0 n/a n/a 15.4

Fa0/11 auto off 0.0 n/a n/a 15.4

Fa0/12 auto off 0.0 n/a n/a 15.4

Fa0/13 auto off 0.0 n/a n/a 15.4

Fa0/14 auto off 0.0 n/a n/a 15.4

Fa0/15 auto off 0.0 n/a n/a 15.4

Fa0/16 auto on 6.3 IP Phone 7961 2 15.4

Fa0/17 auto off 0.0 n/a n/a 15.4

Fa0/18 auto off 0.0 n/a n/a 15.4

Fa0/19 auto off 0.0 n/a n/a 15.4

Fa0/20 auto on 6.3 IP Phone 7961 2 15.4

Fa0/21 auto off 0.0 n/a n/a 15.4

Fa0/22 auto off 0.0 n/a n/a 15.4

Fa0/23 auto off 0.0 n/a n/a 15.4

Fa0/24 auto off 0.0 n/a n/a 15.4

Fa0/25 auto off 0.0 n/a n/a 15.4

Fa0/26 auto off 0.0 n/a n/a 15.4

Fa0/27 off off 0.0 n/a n/a 15.4

Fa0/28 auto off 0.0 n/a n/a 15.4

Fa0/29 auto off 0.0 n/a n/a 15.4

Fa0/30 auto on 6.3 IP Phone 7961 2 15.4

Fa0/31 auto off 0.0 n/a n/a 15.4

Fa0/32 auto off 0.0 n/a n/a 15.4

Fa0/33 auto off 0.0 n/a n/a 15.4

Fa0/34 auto on 6.3 IP Phone 7961 2 15.4

Fa0/35 auto off 0.0 n/a n/a 15.4

Fa0/36 auto on 6.3 IP Phone 7961 2 15.4

Fa0/37 auto off 0.0 n/a n/a 15.4

Fa0/38 auto off 0.0 n/a n/a 15.4

Fa0/39 auto on 6.3 IP Phone 7961 2 15.4

Fa0/40 auto off 0.0 n/a n/a 15.4

Fa0/41 auto on 6.3 IP Phone 7961 2 15.4

Fa0/42 auto off 0.0 n/a n/a 15.4

Fa0/43 auto on 6.3 IP Phone 7961 2 15.4

Fa0/44 auto off 0.0 n/a n/a 15.4

Fa0/45 auto off 0.0 n/a n/a 15.4

Fa0/46 auto on 6.2 AIR-AP1210 n/a 15.4

Interface Admin Oper Power Device Class Max

(Watts)

--------- ------ ---------- ------- ------------------- ----- ----

Fa0/47 auto on 15.4 AIR-AP1231G-A-K9 n/a 15.4

Fa0/48 auto on 15.4 Cisco PD n/a 15.4

LAV435-MDF-3560-01#

johnlloyd_13 Tue, 09/23/2008 - 10:33
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can you reboot your switch on observe if there's an error during POST (power on self test). might be a hardware problem and needs to be RMA'd from cisco tac

m-haddad Tue, 09/23/2008 - 10:42
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Hello,


This is due to wiring issue. Can you try to get one of the APs down from the ceiling and connect it directly using a stright cable to the switch? I need to segregate the problem.


I will get back to you soon how the wiring should be.


Regards,


pndennie93 Tue, 09/23/2008 - 11:10
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sent a new AP to the location and did that. We also hooked the AP directly into the switch with a patch cable on a different port and received the same condition

m-haddad Tue, 09/23/2008 - 11:49
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What type of AP is it?


Thanks,


m-haddad Tue, 09/23/2008 - 10:56
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From the log I can see that the AP is already connected to an AC power source. You need to disconnect the AC power source from the AP if you are going to provide inline power from the switch. Can you check that?


Regards,


pndennie93 Tue, 09/23/2008 - 12:34
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I will have that checked I am working this remotely and cannot see what (my hands) are doing.....

pndennie93 Tue, 09/23/2008 - 12:38
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I have checked and the AP does not have another power source other than the switch providing it right now. We are interested in port 0/48. Can you also show me where in the log you saw this. Thanks....

m-haddad Tue, 09/23/2008 - 12:55
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Here it is ILP uses AC Disconnect(Fa0/48): state

m-haddad Tue, 09/23/2008 - 13:06
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Appologies, please discard my point of using AC as power source I was looking at a similar error mesaage on the release note.


Is the AP powering up but the radios are down or it is not even powering up? If AP is up but radios are down then all you need is to login to the AP and add the command "no power inline negotiation prestandard source" that was suggested by Michel.


Regards,


CSCO11167812 Tue, 09/23/2008 - 12:56
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Hi Neel,


Probably you have to give the following command on the AP.


no power inline negotiation prestandard source


Otherwise you have test with some power inline commands.


Greets


Michel

pndennie93 Wed, 09/24/2008 - 05:03
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We cannot even get to the AP's it does not show up in CDP and I cannot ping it from the Local LAN. When we plugged our spare into another port and configured the port for the AP we could see the lights on the AP but received the same condition as the AP attached to f0/48. Have a TAC case open. I am afraid to reload this switch at this time because there are a number of VOIP phones attached and a few other AP's that are working. My next step is to send a new switch have it replaced and get it back to our lab.... Appreciate all the input so far...

m-haddad Wed, 09/24/2008 - 10:38
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Hello,


The Aps are 802.3af compliant. The switch doesn't look like it is over subscribed with phones or devices that require inline power. This is now getting to a stage to be a hardware defection. When you plug the AP in port 48 you said you see lights on the AP. Can you connect a console to the AP and check what you get on the console?


Thanks,


pndennie93 Wed, 09/24/2008 - 10:57
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Have had our gentleman out there again and no we do not see lights on the AP. We also sent him a non POE switch and a power injector and still no power to the AP. The logg from the POE switch does show that it see the power request but never detects what the device is. TAC case is going slow so I am configuring a new POE switch to be sent and we are having the cable to the AP tested and or replaced. Thanks for all the input.

m-haddad Wed, 09/24/2008 - 11:01
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Hello,


Did you try to use the power supply used by the AP? Could be damaged AP?


Regards,


pndennie93 Wed, 09/24/2008 - 11:15
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yes swapped multiple ports, power injectors and AP's same connection still comes up bad.....

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