Unable to access ccmuser page

Unanswered Question
Sep 22nd, 2008


I am facing the following error message after have entered user and password in the https://ccm/ccuser page:

Error While Loading Page

Automation server can't create object (-2146827859)

Click here to return to the previous page

This problem has started after installing es143 in CCM 4.1(3)

Did anyone face it before?



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Overall Rating: 4 (1 ratings)
Justin Brenton Mon, 09/22/2008 - 12:41

You will need to make sure the user is associated to Standard CCM End Users group.

Have you checked the Event viewer for application error's?

1) Open a command window on the Cisco CallManager.

2) Go to the c:\Program Files\Cisco\bin directory.

3) Run regsvr32 dblx.dll.

HTH , please rate if so.



a.pinheiro Mon, 09/22/2008 - 13:29

Hi Justin,

Thanks for your reply!!!

What exactly does this command do?

Should I run it in a maintenance window or I can run it in business hours?

A last question: I've got pub and sub. Which one am I supposed to run this command first?

If you could answer it to me, it would help me a lot.



Justin Brenton Mon, 09/22/2008 - 13:36

If you do not feel comfortable doing this change I would suggest opening a Tac case to have a engineer examine the issue.

a.pinheiro Mon, 09/22/2008 - 16:41

Ok Justin,

That link helped me to understand what might be causing that error. I will get more info about the command you seuggested me to run and problably execute it in a maintenance window.

Thanks for your attention. You helped me a lot.




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