Unable to access ccmuser page

Unanswered Question
Sep 22nd, 2008

Hi,


I am facing the following error message after have entered user and password in the https://ccm/ccuser page:


Error While Loading Page


Automation server can't create object (-2146827859)


Click here to return to the previous page


This problem has started after installing es143 in CCM 4.1(3)


Did anyone face it before?


Thanks,


Antonio

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Justin Brenton Mon, 09/22/2008 - 12:41

You will need to make sure the user is associated to Standard CCM End Users group.


Have you checked the Event viewer for application error's?


1) Open a command window on the Cisco CallManager.

2) Go to the c:\Program Files\Cisco\bin directory.

3) Run regsvr32 dblx.dll.



HTH , please rate if so.


Regards,

Justin

a.pinheiro Mon, 09/22/2008 - 13:29

Hi Justin,


Thanks for your reply!!!


What exactly does this command do?


Should I run it in a maintenance window or I can run it in business hours?


A last question: I've got pub and sub. Which one am I supposed to run this command first?


If you could answer it to me, it would help me a lot.


Thanks,


Antonio

Justin Brenton Mon, 09/22/2008 - 13:36

If you do not feel comfortable doing this change I would suggest opening a Tac case to have a engineer examine the issue.

a.pinheiro Mon, 09/22/2008 - 16:41

Ok Justin,


That link helped me to understand what might be causing that error. I will get more info about the command you seuggested me to run and problably execute it in a maintenance window.


Thanks for your attention. You helped me a lot.


Regards,


Antonio

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