Transfering a call from Unity to a Hunt Pilot.

Unanswered Question

I have a Call handler setup in Unity that allows caller input (Press 1 for Billing, Press 2 for.....) I have a Hunt Pilot setup in Callmanager that I would like to transfer a call to when the caller presses 1. So far I have not been able to congifure the callhandler to transfer the call to the Hunt Pilot. I have tried entering the Hunt Pilot DN in the transfer to subscriber field but it does not work. Any suggestions?



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Overall Rating: 4 (1 ratings)
Jaime Valencia Mon, 09/22/2008 - 15:13
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create a dummy call handler and under transfer options set "yes, ring subscriber a this extension", on the call handler where you're going to press 1 configure caller input "attempt transfer to" and choose the dummy call handler

that's a very common and ordinary setup

confirm your transfer rules allow dialing that DN



if this helps, please rate


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