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CCX-5.0(2)

abartolomeu
Level 1
Level 1

‎09-23-2008 02:25 AM - edited ‎03-18-2019 09:41 PM

Hi!

If an agent position rotates between 3 users (8 hour shift) can I manage to have them all associated with one agent?

Thanks,

Ana

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4 Replies 4

Michael Owuor
Cisco Employee
Cisco Employee

‎09-23-2008 03:06 AM

Hi Ana,

Do the three users log in with the same agent ID? If so, this should work fine.

Regards,

Michael.

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abartolomeu
Level 1
Level 1
In response to Michael Owuor

‎09-23-2008 03:22 AM

But the agent ID has to be a user available in the "user management" under "tools", right?

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Michael Owuor
Cisco Employee
Cisco Employee
In response to abartolomeu

‎09-23-2008 03:31 AM

Thats right, as that lists the agents configured on the system.

Regards,

Michael.

0 Helpful

abartolomeu
Level 1
Level 1
In response to Michael Owuor

‎09-23-2008 04:47 AM

My users are AD users. I have to create in the AD specific agent IDs for the ccx. It's the only way. These agent IDs will represent 3 persons. Am I right?

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