Attendant Console - Speed Dials

Unanswered Question
Sep 23rd, 2008
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One of the groups of contacts defined on speed dials has disappeared in an attendant console v1.2. It works with a callmanager 3.2. I don't know what has exactly happened. I wonder if that information that seems lost could be replicated somewhere else in the attendant console or in the callmanager. There were important contacts for the company.

Can you help?



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jsivulka Mon, 09/29/2008 - 13:27
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When you log off the console, the server automatically saves attendant preferences such as speed-dial groups/entries and window position/size. You need to edit the voicemailprofiles.xml file such that it contains the following data

InternalSequence="#X#2" TimeDelay="1"/>

Also try copying this file to the C:\Program Files\Cisco\CallManagerAttendant\etc directory in the server where the ac client is pointing to.

After doing this restart the TCD and CTI service on all the servers in the cluster.


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