09-23-2008 07:59 AM - edited 03-14-2019 02:56 AM
I have a customer where most of their Call agents have a minimum of 2 skills.
Is there any Historical report where it can show how many calls has been answered by each Call Agents on a *Skill basis*??
Thanks,
Hunt
09-23-2008 09:27 PM
Any ideas??
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