Discrepancy in CRA Historical reports

Unanswered Question
Sep 23rd, 2008

We have CRS 5.0 in an HA setup. At the end of the day when the reports were run on historical reports software, there was a big difference between "real time reporting" and the "CRA Historical reporting" in terms of total number of calls presented for the same times ( 8AM to 5PM). Does anyone know the reason why?

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I have this problem too.
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