IPCCx 5.0(2) HA Redundant Server Installation

Unanswered Question
Sep 24th, 2008

Hi,


I have installed IPCCx 5.0(2) First node and Failover node, the installation was suceessful and i can see all the CTI ports are registered with CallManager for both First and Failover nodes.Also I have created a trigger to test the test script and it was working fine .Inorder to test the Failover process I have switch off the First node and tested the script but its giving busy tone.how i can troubleshoot this problem?


please advice me...

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daljeetsingh1_2 Wed, 09/24/2008 - 09:08

Hello


Please make sure you have the your test scripts and the required prompts in both the servers.


If the script & prompts are also in the 2nd node than it should work,


Chk the MIVR logs when you call the trigger pt in the failover scenario


HTH..

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