I have two IPCC agents. If one of the agents has left their desk (and forgot to go not ready) the other agent would like to be able to pickup that call before the 4 rings that would normally send it to them. I have placed both agents into a call pickup group and it works for a while. Then they will try to pick up a call, the display will blink quickly on the phone they are trying to pick from, the person in the queue hears a half-second of silence and the call continues to ring on the original set. Has anyone come across anything like this before?? Can you not use "Call Pickup" within an IPCC queue?
Pickup is not supported for IPCC Agent phones;
Unsupported Actions for Cisco IP ICD Agents
Use of the following softkeys on a Cisco IP Phone is not supported:
Unsupported and Supported Actions for Cisco ICD Agents
Hope this helps!