09-24-2008 12:56 PM - last edited on 03-25-2019 07:44 PM by ciscomoderator
CCM 5.1.1
IPCC 4.5(2)
I have two IPCC agents. If one of the agents has left their desk (and forgot to go not ready) the other agent would like to be able to pickup that call before the 4 rings that would normally send it to them. I have placed both agents into a call pickup group and it works for a while. Then they will try to pick up a call, the display will blink quickly on the phone they are trying to pick from, the person in the queue hears a half-second of silence and the call continues to ring on the original set. Has anyone come across anything like this before?? Can you not use "Call Pickup" within an IPCC queue?
Solved! Go to Solution.
09-24-2008 03:26 PM
Hi Keith,
Pickup is not supported for IPCC Agent phones;
Unsupported Actions for Cisco IP ICD Agents
Use of the following softkeys on a Cisco IP Phone is not supported:
â¢Barge
â¢cBarge
Unsupported and Supported Actions for Cisco ICD Agents
â¢DirTrfr
â¢GPickup
â¢iDivert
â¢Join
â¢MeetMe
â¢Park
â¢Pickup
Hope this helps!
Rob
09-24-2008 01:52 PM
Hello Keith
Im not sure whether or not you can use call pickup with IPCC extensions, as I havent tested it, but try putting the actual CTI RP DN that forwards to IPCC in the call pickup group and see if that works.
Hope that helped
09-24-2008 03:26 PM
Hi Keith,
Pickup is not supported for IPCC Agent phones;
Unsupported Actions for Cisco IP ICD Agents
Use of the following softkeys on a Cisco IP Phone is not supported:
â¢Barge
â¢cBarge
Unsupported and Supported Actions for Cisco ICD Agents
â¢DirTrfr
â¢GPickup
â¢iDivert
â¢Join
â¢MeetMe
â¢Park
â¢Pickup
Hope this helps!
Rob
09-25-2008 07:33 AM
Thanks Rob. Thats exactly what I needed to know.
09-25-2008 07:58 AM
Hi Keith,
You are most welcome my friend!
Cheers,
Rob
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