I've recently installed a CME 4.3 system at our office and we are having a couple of issue with it. Namely:
1) We cannot transfer calls to hunt groups,
e.g. a call comes in on extention 3989 and they wish to transfer to hunt group 3939 so one of the five hunt group members can deal with the call.
When 3989 attempts to transfer they get "unknown number"
2)If a user 1 phones user 2 internally they cannot tell that user 2 is busy when they are on the call and it just keeps ringing on user 1's end.
I believe this is because dual-line is set up on the extensions. I have tried turning dual-line off but then we cannot tranfer calls effectively, is there any workaround?
Thanks in advance for any advice
I have attached some of the config please let me know if you need to see more of it.