Agent licenses for ICM (if you have CTIos) are not a "hard" license. Its the honor system. You need to work with your Cisco partner to determine how many licenses were purchased.
If you have CAD, this is hard license. Do you have CAD or CTIos?
Cool. then yeah, you aren't going to find a license file anywhere. You need to find out how many you purchased from your cisco partner or cisco account team.
please rate posts.
- andy
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