Group Pickup Issue - 6.1

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Sep 25th, 2008
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I have 2 phones, A and B, that are a part of the same Pickup group. Both phones' CSS contain the partition of the Group Pickup number. When I call Phone A and attempt to do a group Pickup on Phone B, I get a temp fail and hear a busy signal. I am not sure what I ma doing wrong on this???


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jbarcena Thu, 09/25/2008 - 12:47
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Do you both phones registered to the same server or on different servers?


I recommend you to upload a CCM detailed trace while reproducing the problem to check what is the problem.

cplatt01 Thu, 09/25/2008 - 12:50
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I think I found the issue...In 4.1, you didn't need to enter the GP pickup number, apparently in 6.1 you have to.

Rob Huffman Thu, 09/25/2008 - 12:58
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Hi Chris,


Nice work my friend! Have a look at this good thread, there are some nice details on the various Pickup options in CCM 6.x;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc1606f


Take care,

Rob

NICOLAS GUY Tue, 09/29/2009 - 04:48
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Hi,


Are you aware that a "group pickup" softkey intercept a call in another pickup group allowed on the pickup group configuration ? In this cas you have to dial the group DN to know which group you want to intercept.


The "pickup" softkey intercepts a call within the pickup group you belong to. So you do not need to dial the group DN.


I had a "temp fail" error in a case of a pickup group not reachable by the phone (DN in partition). So I think that your issue is that no other pickup group is allowed in your pickup group or there is no call to intercept in another group allowed, or something like that...


hope this help.


paul.higgsboyo@... Tue, 09/29/2009 - 08:04
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Just to back up the post by Nicolas, in the pick up group configuration dont enter a partition as if you do it wont work.

Also, if you have phones within the same pick up group then you just need to press the softkey "pickup" and not "group pickup" to answer the call. You are then either presented with that call or the call rings at your phone depending whether you have auto pickup enabled or not.

NICOLAS GUY Wed, 09/30/2009 - 05:18
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