cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1032
Views
0
Helpful
4
Replies

Switch crash

g.leonard
Level 1
Level 1

3750G switch crashed with following error:

Debug Exception (Could be NULL pointer dereference) Exception (0x2000!)

Any ideas?

4 Replies 4

Prashanth Krishnappa
Cisco Employee
Cisco Employee

Will meed more details including complete crashinfo and show version.

Bit more info:

Sep 25 2008 19:30:17 PLATFORM_RPC 0 RESOURCE_CRASH System is unable to alloc memory for RPC

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED System previously crashed with the following message:

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(25)SEE2, RELEASE SOFTWARE (fc1)

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Copyright (c) 1986-2006 by Cisco Systems, Inc.

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Compiled Fri 28-Jul-06 08:46 by yenanh

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED SRR0 = 0x0056B958 SRR1 = 0x00029210 SRR2 = 0x0056A1EC SRR3 = 0x00021000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x10000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED CPU Register Context:

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Vector = 0x00002000 PC = 0x00906338 MSR = 0x00029210 CR = 0x30000005

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED LR = 0x00906260 CTR = 0x00000000 XER = 0xC0000075

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R0 = 0x00000000 R1 = 0x02B6DDF8 R2 = 0x00000000 R3 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R4 = 0xFFFFFFFE R5 = 0x00000000 R6 = 0x02B6DDD0 R7 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R8 = 0x00029210 R9 = 0x01660000 R10 = 0x0197F080 R11 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED PC = 0x00906338, SP = 0x02B6DDF8

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R12 = 0xA0000000 R13 = 0x00110000 R14 = 0x00578E94 R15 = 0x00000000 (-1)

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R24 = 0x00000001 R25 = 0x00000002 R26 = 0x0053E27C R27 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R28 = 0x073F4D6C R29 = 0x000008C8 R30 = 0x00000000 R31 = 0x0000000F

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Stack trace:

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 00: SP = 0x02B6DE08 PC = 0x00906238

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 01: SP = 0x02B6DE10 PC = 0x005747F4

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 02: SP = 0x02B6DE48 PC = 0x00578C98

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 03: SP = 0x02B6DE68 PC = 0x00578F48

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 04: SP = 0x02B6DE70 PC = 0x00908064

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 05: SP = 0x00000000 PC = 0x008FE62C

Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(25)SEE2, RELEASE SOFTWARE (fc1)

Copyright (c) 1986-2006 by Cisco Systems, Inc.

Compiled Fri 28-Jul-06 08:46 by yenanh

Image text-base: 0x00003000, data-base: 0x00EE3E54

ROM: Bootstrap program is C3750 boot loader

BOOTLDR: C3750 Boot Loader (C3750-HBOOT-M) Version 12.2(25r)SEE4, RELEASE SOFTWARE (fc1)

EGH-Floor1-1 uptime is 43 weeks, 3 hours, 23 minutes

System returned to ROM by power-on

System restarted at 11:12:49 GMT Fri Nov 30 2007

System image file is "flash:c3750-ipbase-mz.122-25.SEE2/c3750-ipbase-mz.122-25.SEE2.bin"

cisco WS-C3750G-48PS (PowerPC405) processor (revision F0) with 118784K/12280K bytes of memory.

Processor board ID

Last reset from power-on

1 Virtual Ethernet interface

104 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address : 00:19:56:98:96:00

Motherboard assembly number : 73-10216-08

Power supply part number : 341-0108-03

Motherboard serial number :

Power supply serial number :

Model revision number : F0

Motherboard revision number : B0

Model number : WS-C3750G-48PS-S

System serial number :

Top Assembly Part Number : 800-26853-01

Top Assembly Revision Number : A0

Version ID : V05

CLEI Code Number :

Hardware Board Revision Number : 0x09

Switch Ports Model SW Version SW Image

------ ----- ----- ---------- ----------

1 52 WS-C3750G-48PS 12.2(25)SEE2 C3750-IPBASE-M

* 2 52 WS-C3750G-48PS 12.2(25)SEE2 C3750-IPBASE-M

Switch 01

---------

Switch Uptime : 19 hours, 58 minutes

Base ethernet MAC Address : 00:19:56:85:7D:00

Motherboard assembly number : 73-10216-08

Power supply part number : 341-0108-03

Motherboard serial number :

Power supply serial number :

Model revision number : F0

Motherboard revision number : B0

Model number : WS-C3750G-48PS-S

System serial number :

Top assembly part number : 800-26853-01

Top assembly revision number : A0

Version ID : V05

CLEI Code Number :

Configuration register is 0xF

Adam Frederick
Level 3
Level 3

2 best options;

1.) Upgrade IOS

2.) Contact TAC

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: