09-26-2008 08:29 AM - edited 03-15-2019 01:34 PM
Hello all,
Currently running call manager 5.1 and users have to dial a 9 before a number to dial out. Is there any way to do a translation pattern where a caller can dial "911" and the call will route without dialing 9 then 911?
thanks.
09-26-2008 08:31 AM
Why dont you just make a new 911 route pattern?
09-26-2008 08:32 AM
yes,
That is what i was attempting to do, however users still have to dial '9' before dialing '911'. I dont know what im missing here.
TIA.
09-26-2008 08:35 AM
do you have centrex lines that require a 9 to go out? You can create a 911 translation pattern that translates to 9911.
09-26-2008 08:36 AM
No we dont, we have 3 pri's which all our DID's live on.
09-26-2008 08:40 AM
hmm...did you check urgent priority on your 911 pattern so it does not wait the timeout?
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