Does anyone here know if it is standard for Cisco Supervisor Desktop (version 7.2.1.00) to flash the agent data for a team? Basically what is happening is that when you use supervisor to monitor the team, all of the members on the team seem to flash (kind of disappear) from the supervisor application. It seems to happen when agents change state (from ready to not ready, to talking, to work, etc.) It also causes issues when trying to chat with agents on the team, they show up in the chat with who window but they disappear from there as well. This happens for every team and supervisor so it looks to be standard. I cannot find anythign in the documentation about supervisor that would indicate that that is the case other than the refresh rate of 1 second which cannot be modified. If nobody around here knows I will probably just open a TAC case on it but I figured I would ask here before engaging them for a question. Thanks in advance.
I have this problem too.