09-28-2008 10:52 AM - edited 03-14-2019 02:58 AM
Is there a way to set agent back to Ready mode if he/she missed the previous call from the queue.
Thanks.
Dat Pham
Solved! Go to Solution.
09-28-2008 05:25 PM
Under system --> parameters you have a golobal setting "Agent State after Ring
No Answer" simply change it to Ready. Keep in mind that this is global and will affect all agents.
Chris
09-28-2008 05:17 PM
Do you have IPCC Express or Enterprise?
Chris
09-28-2008 05:20 PM
Chris,
I have IPCC Express.
Thanks.
Dat Pham
09-28-2008 05:25 PM
Under system --> parameters you have a golobal setting "Agent State after Ring
No Answer" simply change it to Ready. Keep in mind that this is global and will affect all agents.
Chris
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