7960 call log problem

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Sep 28th, 2008
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I have just finished installing CME 4.0 on 2821 router... All the phones are registered and working properly. The problem is that I an unable to see call log on 7960 phone only. Call log list appears empty on 7960 while it appears ok in all other phones. Any ideas that can help ?

Thanks

Sheeraz


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testeven Mon, 09/29/2008 - 07:44
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Hi,


What phone load are you using on the 7960s? Make sure it's not an old version. Also, have you tried resetting the phones and trying again?

sheerazkhatri Mon, 09/29/2008 - 19:35
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The phone load is 7960-7940 P00303020214. I have tried rebooting the system several times but problem remains.

Thanks

Sheeraz

testeven Tue, 09/30/2008 - 06:19
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  • Cisco Employee,

Are you by chance using overlay buttons? If that's the case I think the missed calls are only displayed on the ephone that has the ephone-dn assigned to it.


CSCsd58707


Symptom:


Missed calls not reported.


Conditions:

When a DN has overlays configured, any unanswered calls to that particular DN are not reported as Missed calls.


Workaround:

Remove overlays from the DN in the configuration.

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