Call Recording & Silence Monitoring CCM 7

Answered Question
Sep 29th, 2008

Hi to all,

How does it work?,

do i need some external machine for the records?

Thanks a lot

Correct Answer by Michael Owuor about 8 years 5 months ago

Hello Alberto,


For recording, you need a recorder. Silent monitoring does not require an external machine. Here is a Monitoring and Recording chapter in the Feature and Services Guide that describes the feature in detail, and gives examples of supported external recorders:


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsmr.html


Hope this helps.


Regards,

Michael.

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Correct Answer
Michael Owuor Mon, 09/29/2008 - 03:15

Hello Alberto,


For recording, you need a recorder. Silent monitoring does not require an external machine. Here is a Monitoring and Recording chapter in the Feature and Services Guide that describes the feature in detail, and gives examples of supported external recorders:


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsmr.html


Hope this helps.


Regards,

Michael.

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