Hi every one,
I have built IPCC Enterprise ver 7.2 and CCM 6.0. I already configured Outbound Option in there. when I started a Campaign ( Import Telephone number list), Agent's IPphone and Customer's phone rang. But when the customer answered the call, the call came into hold state. After 6 seconds, the call was end.
I already checked call waiting feature by increasing Busy trigger to 3.
The problem was not resolved.
please give any ideas for me ?