Transferring Calls - Intercom Calls -- Same thing?

Unanswered Question
Sep 29th, 2008

We have just installed CCM for our 6 dealerships. One thing we'd like to know more about is "Ring no Answer" for outside calls and "RIng no Answer" for intercom calls. Almost all of our calls come into the receptionist. She then transfers the calls to the appropriate department. If it "RIng no Answer"'s it comes back to the receptionist where she can page or park. Does the Cisco system treat that as an intercom call because she transfered it? We'd like transferred calls to come back to the receptionist but Intercom calls (Calls dialed from within the company) to ring until the caller hangs up. Is this possible?

I have this problem too.
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