Does anyone know of a doc available that shows you in detail how the different variables in the "Get Reporting Statistics" are gathered? In other words, as an example, what parameters exactly are used to calculate the variable "expected wait time" (ie. logged in agents, total calls, longest call in queue, etc.) and also how far back does it pull data from(ie, every 15 minutes, the whole day, etc.). I couldn't see anything on the scripting docs. Any help would be greatly appreciated.
I have this problem too.