CCM 6.1 Businnes Edition with Unity Connection

Unanswered Question
Sep 30th, 2008
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Hi to all,

I have a doubt about a situation ( how to do it ).

If somebody does not get the phone call -> goes to the Central and if it doesn't get the call goes to the Mailbox of the user ( not the Central Unity Mailbox ), and second one is a user just get internal call and external goes to the Central.

Best regards,


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Chris Deren Tue, 09/30/2008 - 13:27
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    2017 IP Telephony, Contact Center, Unified Communications

I am sorry but I dont follow your question.

what's "central"? Please eleborate.


alberto.orden Tue, 09/30/2008 - 13:32
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Is the Secretary DN, for example extension 100.

What i want is that incoming calls from pstn goes directly to the Secretary extension and if does not answer then to the boss for example extension 110.

what i did was a translation pattern 914444110 to Hunt Pilot that i created with extension 100 and 110 and then if hunt pilot does not answer goes to 110.

Is there any better way?

Best Regards,


alberto.orden Tue, 09/30/2008 - 13:34
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from inside ip calls, everybody can call to the boss ( 110 ).



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