We are using a NAM to pre-route calls to an Aspect ACD using Translation Routes. The calls are delivered to agent desktops and we are testing with CTIOS Agent Desktop. Unfortunately the Call Variables are being corrupted by the ACD. We use commas in Variable2 and the Aspect is treating these as delimiters and overwriting the other Variables 3-5. This is because the Aspect is using Contact Server and is configured to treat commas as delimiters.
Is there anyway of stopping the Aspect from overwriting the Variables. This can be done on Avaya and Meridian switched by using the /PIM command.