My customer has CUCM 6.1(2) and Unity 5. They have a bespoke "console" system similar to a dealerboard arrangement that allows them to dispatch calls to parts of their organisation.
CUCM is integrated with the "console" via an MGCP-controlled Q.Sig link through a Westell iIQ3000 converter to the DPNSS interface on the console.
We have a route 500XX to the console set up on the CUCM. The link is good and we can ring all lines in the console.
Customer has now asked that for 50020 (only this number) we divert the call to Unity on no answer. The customer says his console cannot divert calls back out to other numbers on no answer.
Does anyone know how this can be done?
I have already been advised to try fronting the call with Unity and then doing a supervised transfer to the console and then retrieving to voicemail after a set number of rings, but the console is critical and placing Unity up front is not desireable.
Thanks for any help,