Missed Calls Display

Answered Question
Sep 30th, 2008

Is there a way to only show missed calls for primary line on a phone and not for the shared line? We need this on a phone by phone basis, not system wide.

I have this problem too.
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Correct Answer by rob.huffman about 8 years 3 months ago

Hi Mike,

Sadly this behaviour with the "Missed Calls" cannot be changed. This Call History is automatically stored on the phone anytime a call is presented to it (even momentarily).

This is a bit of a pain for our "Shared Line" users as well :( One thing that does mitigate this somewhat is that when scrolling through the "Missed Calls" list, when a number in the list is highlighted you will see;

On xxxx (where xxxx is the actual number that the call came in on, this is breifly displayed right before the Time and Date info)

So,if the 7961 had the following lines;

Line 1 - aaaa

Line 2 - wwww (Shared)

Line 3 - xxxx (Shared)

Line 4 - cccc (Shared)

You could identify when the Missed Call was for aaaa,wwww,xxxx or cccc by looking at the info;

Missed Call from xxx-yyy-ssss

On - cccc (The call was intended for cccc)

Today at 6:53AM

It took awhile for our users to get used to looking at this info to see which line the

"Missed Call" was really intended for.

You can also use the "Details" Softkey to retrieve the applicable call details.

Now,this is not so much of an issue for our users, but does not address the Privacy concerns.

Here is a similar thread from the IPT Forum;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbf49ad

Hope this helps!

Rob

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Correct Answer
rob.huffman Tue, 09/30/2008 - 05:17

Hi Mike,

Sadly this behaviour with the "Missed Calls" cannot be changed. This Call History is automatically stored on the phone anytime a call is presented to it (even momentarily).

This is a bit of a pain for our "Shared Line" users as well :( One thing that does mitigate this somewhat is that when scrolling through the "Missed Calls" list, when a number in the list is highlighted you will see;

On xxxx (where xxxx is the actual number that the call came in on, this is breifly displayed right before the Time and Date info)

So,if the 7961 had the following lines;

Line 1 - aaaa

Line 2 - wwww (Shared)

Line 3 - xxxx (Shared)

Line 4 - cccc (Shared)

You could identify when the Missed Call was for aaaa,wwww,xxxx or cccc by looking at the info;

Missed Call from xxx-yyy-ssss

On - cccc (The call was intended for cccc)

Today at 6:53AM

It took awhile for our users to get used to looking at this info to see which line the

"Missed Call" was really intended for.

You can also use the "Details" Softkey to retrieve the applicable call details.

Now,this is not so much of an issue for our users, but does not address the Privacy concerns.

Here is a similar thread from the IPT Forum;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbf49ad

Hope this helps!

Rob

mikepinto Tue, 09/30/2008 - 05:46

Rob,

Thanks for the response. Just another thing we have to burn into the users head. It makes it even worse when the user has SNR and they see '21 missed calls' on their phone and yell at you that they never went to their cell phone and you have to explain they were on the shared line.

Thanks,

Mike

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