Backup CSQ

Unanswered Question
Sep 30th, 2008

Hi

I wonder if there is way to move the call in waiting queue to backup or another queue if all the agents from the current queue are logged off for meeting or break. The call in exisiting queue should go to backup queue. Is there way to automate this process in script.

Any help would be great.

cheers

Ikram

I have this problem too.
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Chris Deren Tue, 09/30/2008 - 13:35

Absolutely, you will need to create this logic in the script. So the script would look something like this:

queue:

if CSQ.LoggedInAgents < 1

true

set CSQ == CSQBackup

dequeu

select resource (CSQBackup)

....

false

play MOH

....

goto queue

or something similar

HTH,

Chris

mikram Wed, 10/01/2008 - 07:03

Thanks Chris,

Any idea how to debug callflow which calls the second script from main script. Would like to debug child script via script editor.

cheers

Ikram

mikram Wed, 10/01/2008 - 08:37

Also, I would like is to have calls which are in queue before the agents logged out for primary queue to be send to backup csq.

br

Ikram

mikram Wed, 10/01/2008 - 10:12

Chris,

Just a quick one, how can i debug subflow in the main script as my script calls another child script. I could not find any option in CRS Editor.

any thought_

cheers

Ikram

Chris Deren Wed, 10/01/2008 - 10:16

Perform a reactive debug on it, though you will not be able to do a continous reactive debug on the main and sub script at the same time.

Chris

mikram Wed, 10/01/2008 - 10:20

I could do reactive debug on main script but would like to also on sub script. Is it possible or work around_

tx

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