09-30-2008 06:34 AM - edited 03-14-2019 02:58 AM
Hi
I wonder if there is way to move the call in waiting queue to backup or another queue if all the agents from the current queue are logged off for meeting or break. The call in exisiting queue should go to backup queue. Is there way to automate this process in script.
Any help would be great.
cheers
Ikram
09-30-2008 01:35 PM
Absolutely, you will need to create this logic in the script. So the script would look something like this:
queue:
if CSQ.LoggedInAgents < 1
true
set CSQ == CSQBackup
dequeu
select resource (CSQBackup)
....
false
play MOH
....
goto queue
or something similar
HTH,
Chris
10-01-2008 07:03 AM
Thanks Chris,
Any idea how to debug callflow which calls the second script from main script. Would like to debug child script via script editor.
cheers
Ikram
10-01-2008 08:37 AM
Also, I would like is to have calls which are in queue before the agents logged out for primary queue to be send to backup csq.
br
Ikram
10-01-2008 09:06 AM
The logic I provied will take care of this.
Chris
10-01-2008 10:12 AM
Chris,
Just a quick one, how can i debug subflow in the main script as my script calls another child script. I could not find any option in CRS Editor.
any thought_
cheers
Ikram
10-01-2008 10:16 AM
Perform a reactive debug on it, though you will not be able to do a continous reactive debug on the main and sub script at the same time.
Chris
10-01-2008 10:20 AM
I could do reactive debug on main script but would like to also on sub script. Is it possible or work around_
tx
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