Cisco CUCM (6.0.1) Attendant Console

Unanswered Question
Sep 30th, 2008
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I have attendant console setup with one member, the member is using a 7961G-GE phone has dns assigned to it. When the AA Pilot number (1900) rings it goes to the phone that the attendant controls (1901, first DN on phone), however when a second call comes in, there is a fast busy. The Cisco 7961 phone is configured to roll over calls to the next lines if they are engaged. However this is not happening, how do I correct this problem.

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Brandon Buffin Tue, 09/30/2008 - 07:51
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If a line is busy, the call will be sent to the next member in the AC hunt group. Add your other line(s) to the hunt group for this pilot point.


Hope this helps.


Brandon

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