No dashboard graphs after upgrade

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Sep 30th, 2008
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Well, this is my third issue with my MARS 50 after the upgrade. This time it's the graphs that are broken.

Get "Message: Unable to send request for processing. Try again later." instead of graphs on dashboard.

Backend log show this just a few minutes after I've done a pnstart

9/30/08 9:21:42 PM CEST Info ./superV 0050:Disconnected from 'graphgen' on 'pnmars:1504'

9/30/08 9:21:42 PM CEST Info ./graphgen 0044:Received 'stop' message

9/30/08 9:21:42 PM CEST Info ./graphgen Thread 113167280:CGraphGenListner -> handle_close

9/30/08 9:21:42 PM CEST Info ./graphgen Thread 102677424:GraphGen_Listner_Task Received MB_STOP. Quiting the thread

9/30/08 9:21:42 PM CEST Info ./graphgen Thread 87579568:GraphGen_Task: Received MB_STOP. Quiting the thread

9/30/08 9:21:42 PM CEST Info ./graphgen Thread 62000048:GraphGen_Task: Received MB_STOP. Quiting the thread

9/30/08 9:21:46 PM CEST Error ./pnesloader Thread 39177136:RawmsgBufferReader: read end of the buffer, not find two separators.

9/30/08 9:21:47 PM CEST Info ./superV Thread 74869680:Instance 'graphgen' had to be stopped by check-for-zombies handler!

More bugs to fix or is there something I can do when reimaging the appliance or importing the config?



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bwilmoth Mon, 10/06/2008 - 11:26
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You may try SSH into your CS-MARS box and check all the services are running using the command "pnstatus".

hoffa2000 Mon, 10/06/2008 - 12:03
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Yup, pnstatus show graphgen has stopped but if I start it with pnstart it stops again after a few minutes.


hoffa2000 Mon, 10/06/2008 - 22:50
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Some new information

Initially I had these problems after attempting a data migration from 4.3.6 to 6.0.1. Since I've had alot more problems after the migration I decided to do a fresh 6.0.1 install and skip the data import.

I've added half of my devices and the graphgen crash has started to appear again. Same error message.

hoffa2000 Mon, 10/13/2008 - 22:18
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I'd like to bump this one since I find the problem to be a serious one. A fresh 6.0.1 installation on a MARS50, there's got to be someone else out there with the same problem?


kssonigra Mon, 03/08/2010 - 07:18
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All, did anyone resolve this issue?  I have he same problem.


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