I have an end user that uses the Monitoring feature in Supervisor Desktop quite frequently. As of recent she has brought to my attention that she has an issue with Monitoring. The monitoring button on the tool bar will be available to her for the first few agents she monitors. After a random number of monitoring sessions, the end user will hang up a monitoring session via the end monitor button available through the tool bar and further monitoring will cease to be available. That is to say, that both buttons, begin monitor and end monitor, will be ghosted out.
Any ideas? It kind of seems like an audio
service isn't gracefully turning off. It is a windows xp machine on sp2. I can get information about the desktop client if needed.