09-30-2008 12:40 PM - edited 03-15-2019 01:38 PM
I hve a client claiming that when she receieved an incoming call , her phone does not ring only flash .she has no problem receiving and making calls but just no ringing tone for incoming call .
she resolved it by resetting the phone.
Does anyone hve the same issue before ?
Thanks in advance
10-01-2008 04:19 AM
10-01-2008 04:35 AM
Hello,
had the same "problem"! The phone user tried out the phone and pressed the DND button. DND is Do not disturb,so the ringer was off, and the status line of the phone showed DND. Just press DND a seccond time, and the ringing was back!
Bye
Jo
10-06-2008 09:43 AM
I am having the same problem with a customer at a new site. The users report that they went in to view the ringtones available and after that there would be no audible alert for incoming calls. I checked the settings for the ringtone and also ensured that the ringer had not been turned down. When this is happening, they go into the ringtones and the Play button reports back "key not active here". Resetting the phone fixes the problem.
CUCMBE Version: 6.1.2.1000-13
10-06-2008 11:59 PM
Michael,
I thk we have similiar issue. The user also mentioned abt setting the ringtone before it happen.I will highlight this to tac.Do update if you have more infos. Many thks,sp
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