09-30-2008 11:39 PM - edited 03-17-2019 09:30 PM
Dear all,
I am using CCM5.1. I am generating the Call Report daily through CDR Management.
But Last two days I could not generate the Call Report. Bcz. When I am going to generate the report..It s showing a Meesage Like Below
" Data is not available for selected range.Data is availabe only for Aug'03 to Sep, 26.2008
When We are assigned following Description in CDR Database:
Used CAR database space: 7.53 %
Maximum CAR database space: 6075.76171875 Mega Bytes
LWM and HWM apply only when CAR Purge is enabled
Low Water Mark 65 70 75 80 85 %
High Water Mark 70 75 80 85 90 %
Min Age of Call Detail Records * 30 Day(s)
Max Age of Call Detail Records * 60 Day(
So Plz Help me as soon as possible to resolve this problem
I am waiting for your quick reply.
Thanks And Regards
Madhab
10-07-2008 01:43 PM
You may try the following steps:
TroubleShooting Steps:
1) Restart service "Cisco database Layer Monitor" on publisher and subscriber servers.
2) Restart service "Cisco CDR Insert" on the publisher server.
3) Restart service "Cisco CDR Analysis and Reporting Scheduler" on the publisher server.
Go to Programs -> SQL Server -> Query Analyzer. Login and select ART database. Run
the following queries:
delete from Tbl_Load_History
delete from Tbl_Dump_PkID
delete from Tbl_Error_Id_Map
delete from Tbl_Billing_Data
delete from Tbl_Billing_Error
delete from Tbl_Dump_CallDetailRecord
delete from Tbl_Dump_CallDetailRecordDiagnostic
The following URL helps to know more information about CAR reports:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_1/nci/carovrvw.html#wp1082064
11-12-2008 09:42 PM
Dear bwilmoth
Thank you very much for help
thanks again
Madhab
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