10-01-2008 06:38 AM - edited 03-15-2019 01:39 PM
I have a 2800 series router with AIM-CUE installed. at first I was getting an error that "Service Module is trying to recover from error". So I reset the module and powered off the router using the RELOAD command. Evebtually it came back uo with a "Service Module is waiting for registration message" but I then received the following message "Trying to shutdown Service Module Service-Engine0/1" and it appears to have gone back into a failed state. Has anyone ver experienced this?
10-07-2008 01:32 PM
Can you send us the console output of the steps when it's going through various recovering states/reset etc?
Was this a new install or was it in production? Have you made any changes to the software (IOS) or configuration recently?
10-08-2008 05:20 AM
Thanks for the repsonse. I was able to fix the error but I had to RMA the AIM-CUE module. It works now.
01-18-2009 01:08 PM
If you could telnet to the AIM-CUE.
telnet router-ip cue-portnum
telnet 192.168.1.1 2033
You may have seen the following output.
The service-module service-engine 0/0 status on the output below states "Service module is wiating for registration message" or Service modules is failed".
Unfortunately the AIM-CUE I have with this problem isn't under RMA.
BR2-RTR#sho ver
Cisco IOS Software, C2600 Software (C2600-IPVOICE_IVS-M), Version 12.4(9)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by Cisco Systems, Inc.
Compiled Sat 17-Jun-06 02:46 by prod_rel_team
ROM: System Bootstrap, Version 12.2(7r) [cmong 7r], RELEASE SOFTWARE (fc1)
BR2-RTR uptime is 34 minutes
System returned to ROM by power-on
System restarted at 19:41:43 GMT Sun Jan 18 2009
System image file is "flash:c2600-ipvoice_ivs-mz.124-9.T.bin"
Cisco 2611XM (MPC860P) processor (revision 1.0) with 125451K/5621K bytes of memory.
Processor board ID JAD07130QEC
M860 processor: part number 5, mask 2
2 FastEthernet interfaces
1 Serial interface
1 terminal line
1 Channelized E1/PRI port
1 cisco service engine(s)
32K bytes of NVRAM.
32768K bytes of processor board System flash (Read/Write)
Configuration register is 0x2102
Initializing memory. Please wait. ... 256 MB SDRAM detected
BIOS Version: Cisco SE-AIM 01.02
BIOS Build date: 08/14/03
System Now Booting ...[BOOT-ASM]
7
Updating flash with bootloader configuration
1.2.3.4.Error in writing: 0xfffb0031, 0x000000ff
Error in writing: 0xfffb0032, 0x000000ff
Error in writing: 0xfffb0033, 0x000000ff
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