Trying to shutdown Service Module Service-Engine0/1

niall-wilkins · ‎10-01-2008

I have a 2800 series router with AIM-CUE installed. at first I was getting an error that "Service Module is trying to recover from error". So I reset the module and powered off the router using the RELOAD command. Evebtually it came back uo with a "Service Module is waiting for registration message" but I then received the following message "Trying to shutdown Service Module Service-Engine0/1" and it appears to have gone back into a failed state. Has anyone ver experienced this?

Report Inappropriate Content · ‎10-07-2008

Can you send us the console output of the steps when it's going through various recovering states/reset etc?

Was this a new install or was it in production? Have you made any changes to the software (IOS) or configuration recently?

niall-wilkins · ‎10-08-2008

Thanks for the repsonse. I was able to fix the error but I had to RMA the AIM-CUE module. It works now.

daniel.ralph · ‎01-18-2009

If you could telnet to the AIM-CUE.

telnet router-ip cue-portnum

telnet 192.168.1.1 2033

You may have seen the following output.

The service-module service-engine 0/0 status on the output below states "Service module is wiating for registration message" or Service modules is failed".

Unfortunately the AIM-CUE I have with this problem isn't under RMA.

BR2-RTR#sho ver

Cisco IOS Software, C2600 Software (C2600-IPVOICE_IVS-M), Version 12.4(9)T, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Sat 17-Jun-06 02:46 by prod_rel_team

ROM: System Bootstrap, Version 12.2(7r) [cmong 7r], RELEASE SOFTWARE (fc1)

BR2-RTR uptime is 34 minutes

System returned to ROM by power-on

System restarted at 19:41:43 GMT Sun Jan 18 2009

System image file is "flash:c2600-ipvoice_ivs-mz.124-9.T.bin"

Cisco 2611XM (MPC860P) processor (revision 1.0) with 125451K/5621K bytes of memory.

Processor board ID JAD07130QEC

M860 processor: part number 5, mask 2

2 FastEthernet interfaces

1 Serial interface

1 terminal line

1 Channelized E1/PRI port

1 cisco service engine(s)

32K bytes of NVRAM.

32768K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102

Initializing memory. Please wait. ... 256 MB SDRAM detected

BIOS Version: Cisco SE-AIM 01.02

BIOS Build date: 08/14/03

System Now Booting ...[BOOT-ASM]

7

Updating flash with bootloader configuration

1.2.3.4.Error in writing: 0xfffb0031, 0x000000ff

Error in writing: 0xfffb0032, 0x000000ff

Error in writing: 0xfffb0033, 0x000000ff