Answering Machine detection ICM 6 outbound option

Unanswered Question

We have ICM 6.0, Queue Manager 3.5 with Outbound option (autodialer); this setup doesn't have answering machine detection.

What I do now is to add a menu at the begining of the script and if it times out then we consider it as answering machine.

Does anybody know of a workaround or technique to detect an answering machine. Maybe a combination of menus, objects, etc.


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