Detailed Reports on Numbers Dialed on CCM Help

edvalasek · ‎10-01-2008

I am trying to figure out how to generate a list of numbers dialed.

We have the Cisco Unified CallManager 4.2

Thanks!

Kenneth Mohammed · ‎10-01-2008

Hello,

Sounds like you are looking for CDR records. This link should be able to get you started.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_0_1/ccmsrva/sacar1.html

edvalasek · ‎10-02-2008

Okay, that is what I had been digging around in. So that helps me make sure I am on the right path...

I have noticed that when I try some of the reports it tells me that I only have data from May 2007 to January 2008.... Has something broken?

I am a newbie to the CCM and have been given the task to get very familiar with it.

Thanks,

Ed

Kenneth Mohammed · ‎10-02-2008

Hello,

Nothing is broken. May 2007 is probably when the CDR flag was set to "true".

edvalasek · ‎10-02-2008

How about the January date? When I select anything after January 2008, it says it only had data from May until January? That is what I am concerned about since it doesn't appear to have data from January up until today... Is data not being recorded somewhere? Settings to check?

Thanks again!

Ed

edvalasek · ‎10-15-2008

I figured out the problem.... The maximum number or records was reached. I corrected that and the data bases were also out of sych between the art database and the CDR database. I followed this article and fixed the issue. CDR is working again....

Article: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml#cause1