Agent going into not ready when non-acd line is being used.

Unanswered Question
Oct 1st, 2008
User Badges:

Our agent would like to have the ACD line go into not ready when their non-acd line is being used. Trying to avoid RNA's. Can this be done?

System info:

UCCX Express

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
david.macias Wed, 10/01/2008 - 13:38
User Badges:
  • Blue, 1500 points or more

Not that I can think of, since CAD can only monitor one extension. This will require training on your part to let the agents know to go not ready when a call arrives on their other lines. It is best practice to only have one extension per agent phone.


destiny6366 Thu, 10/02/2008 - 05:58
User Badges:

I would be nice to give them one ext. Thanks for your thoughts.


This Discussion