Agent going into not ready when non-acd line is being used.

Unanswered Question
Oct 1st, 2008

Our agent would like to have the ACD line go into not ready when their non-acd line is being used. Trying to avoid RNA's. Can this be done?

System info:

UCCX Express

I have this problem too.
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david.macias Wed, 10/01/2008 - 13:38

Not that I can think of, since CAD can only monitor one extension. This will require training on your part to let the agents know to go not ready when a call arrives on their other lines. It is best practice to only have one extension per agent phone.



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