Forward Caller ID on a Redirect Call

Unanswered Question
Oct 2nd, 2008

Is there a way to forward the actual Caller ID on a Redirect Call in IPCC Express?

Thanks.

Dat Pham

I have this problem too.
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Jonathan Schulenberg Fri, 10/03/2008 - 03:08

The Call Redirect step does not modify the call ANI information. You can only reset the Called Address to the new destination or preserving it as the original value.

Perhaps I don't understand your question though. Could you expound on the situation further?

phamvinhdat Fri, 10/03/2008 - 07:24

Here is my scenario:

-Call coming to Call Center

-After checking database, it is redirect to a local office of the caller

-The Call Center main number is showed up on the redirect line as caller ID.

I am trying to find if I can forward the original caller ID from caller to the local office.

Thanks.

Dat Pham

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