Jonathan Schulenberg Fri, 10/03/2008 - 03:08
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The Call Redirect step does not modify the call ANI information. You can only reset the Called Address to the new destination or preserving it as the original value.


Perhaps I don't understand your question though. Could you expound on the situation further?

phamvinhdat Fri, 10/03/2008 - 07:24
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Here is my scenario:


-Call coming to Call Center

-After checking database, it is redirect to a local office of the caller

-The Call Center main number is showed up on the redirect line as caller ID.


I am trying to find if I can forward the original caller ID from caller to the local office.


Thanks.


Dat Pham


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