10-02-2008 06:30 AM - edited 03-14-2019 02:59 AM
Is there a way to forward the actual Caller ID on a Redirect Call in IPCC Express?
Thanks.
Dat Pham
10-03-2008 03:08 AM
The Call Redirect step does not modify the call ANI information. You can only reset the Called Address to the new destination or preserving it as the original value.
Perhaps I don't understand your question though. Could you expound on the situation further?
10-03-2008 07:24 AM
Here is my scenario:
-Call coming to Call Center
-After checking database, it is redirect to a local office of the caller
-The Call Center main number is showed up on the redirect line as caller ID.
I am trying to find if I can forward the original caller ID from caller to the local office.
Thanks.
Dat Pham
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