Hi!

When I try reactive debug I have the following output:

"

Error Debugging teste_icd.aef

Reactive Debugging Timer timed out

"

The timer was set to 10sec. It times out before the triggering event. What could be the issue?

Ana

The triggering event would be a call to the CTI Route Point assigned to an application that uses the icd.aef script. Did you call it within 10 seconds?

Second, what do you mean by "I have the same numbers for CTI ports and agent phones."? Just checking that you've assigned the CTI Route Points, CTI Ports, and Agent Extensions unique values...

Lastly, you need to make sure that the prompt is formatted properly. It should be in a P[greeting.wav] format if it exists within the root of the en_US directory. If you're not sure click the ... button to open the expression editor. Then click the Prompts tab and select the Browse button. Select Prompt Repository from the left and find the prompt you want to call.

PS. Make sure your prompt is in g.7111 mu-law format. You can't just pull in any WAV file off the street. :)

I had assigned the same CTI ports and agent extensions values!!! Not unique values. I've already correct that.

The situation has improved. The BasicQ.aef and VisibleQ.aef work fine. But when I try the icd.aef it goes straight to the default script. I don't know why.

I still can't do the Reactive Debug and I do the call within the chosen time.

Any clue of what am I doing wrong?

Thanks,

Ana