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IPCCx and CCCx on the same server....

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fabianc
Level 1
Level 1

‎10-02-2008 09:25 AM - edited ‎03-13-2019 05:42 PM

I was curious, is it possible to run IPCCx and CCCx on the same server...if so, is it recommended?

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tim.giles
Level 4
Level 4
In response to michaelzhq

‎10-04-2008 12:00 PM

Hi,

You can have UCCX 3.x & 4.x co-resident with CCM 3.x & 4.x up to UCCX version 4.1(1).

After this (UCCX v4.5) you have to install the software on a seperate server to the CallManager, mostly due to the OS incompatability.

I've attached a useful compatability matrix for you to look at which shows specific information on which versions of CRS work with which version of CallManager (it has a load of other useful info as well..;0)..):

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope this helps.

Please rate useful posts....

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michaelzhq
Level 2
Level 2

‎10-03-2008 12:26 PM

With CCM4.x, yes.

After CCM 5.x, no.

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tim.giles
Level 4
Level 4
In response to michaelzhq

‎10-04-2008 12:00 PM

Hi,

You can have UCCX 3.x & 4.x co-resident with CCM 3.x & 4.x up to UCCX version 4.1(1).

After this (UCCX v4.5) you have to install the software on a seperate server to the CallManager, mostly due to the OS incompatability.

I've attached a useful compatability matrix for you to look at which shows specific information on which versions of CRS work with which version of CallManager (it has a load of other useful info as well..;0)..):

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope this helps.

Please rate useful posts....

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fabianc
Level 1
Level 1
In response to tim.giles

‎10-06-2008 05:13 AM

Thanks! that was quite helpful.

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