Outbound caller ID work around

Answered Question
Oct 2nd, 2008

We have CM5.CCX 5 Customer is asking if he has 37 markets to outpost the local area market caller id. CM can only outpost 1 DID. Is there any work around for this. He has 37 locations and they now call 800 and connect to call center. He wants his agents to make outbound and display the local number so the customer will call local office.

I have this problem too.
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Correct Answer by CHRIS CHARLEBOIS about 8 years 2 months ago

Sure, because the Calling Number is specified, in the case I'm suggetsing, at the Route Pattern, which is destination dependant; All agents would use the same Route Pattern for a given market and each market would have it's own route pattern. The only trick is that if you have any non-agent calls, they would need to use a different Route Pattern (i.e. in a different partition that the agents do not have access to) or else their calls would get the same treatment.

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CHRIS CHARLEBOIS Thu, 10/02/2008 - 12:16

You can modify the Calling Party from the route pattern in the Calling Party Transform Mask field. You just need to create a seperate route pattern for each market.

patty_spieker Thu, 10/02/2008 - 12:30

Each agent makes outbound calls and they need to display the caller id for 37 different makets from each softphone. For example

FT lauderdale, Atlanta etc from each desktop agent ip phone. Will this still work?

Correct Answer
CHRIS CHARLEBOIS Thu, 10/02/2008 - 13:56

Sure, because the Calling Number is specified, in the case I'm suggetsing, at the Route Pattern, which is destination dependant; All agents would use the same Route Pattern for a given market and each market would have it's own route pattern. The only trick is that if you have any non-agent calls, they would need to use a different Route Pattern (i.e. in a different partition that the agents do not have access to) or else their calls would get the same treatment.

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