will unity still able to accept call and leave message if DC/GC is down.

Unanswered Question
Oct 2nd, 2008

If I only have 1 DC/GC(w2K), and DC/GC fails(exchange server still there)

Will unity still work (i.e receiving calls and leave messages). I tested on Unity 4.2 it seems working. How do we explain this situation, should it not work or should work?

I have this problem too.
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Tray Stoutmeyer Fri, 10/03/2008 - 06:19

It will usually still work but it will be in UMR mode meaning the messages won't arrive in anyone's inbox on Outlook if it's a unified messaging environment. People will also be able to check messages but they should get the UMR conversation that states the message store is down but they can check messages still. Typically when your GC goes down, you have no way of resolving where your Exchange store is and can't deliver messages to it. It will then go into UMR mode and store all messages locally on Unity in the Commserver/UnityMTA directory. Overall, functionality should remain the same but the conversations the users hear will be a bit different.


ranpierce Fri, 10/03/2008 - 11:14

On another note. VM Only also has UMR not only UM. If the mailstore can not be found the Unity will go into UMR regardless.

Tray is correct about outlook and where the messages are temp stored.

You can only check new messages over the TUI in both integration types.

As soon a Exchange is back up, the messages should be delivered.



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