Whats the purpose of the AutoSupport email?

stewart.anderson · ‎10-03-2008

I get an AutoSupport email from my device each week with all its tech info but whats the actual point of this email?

Ive searched the knowledge base but that doesnt explain it.

So does anyone actually use it?

Douglas Hardison · ‎10-09-2008

Hi,

Article : http://tinyurl.com/2vkhca

The AutoSupport email is sent to IronPort, as well as any locally configured users, and is used for troubleshooting purposes.

You can always remove the local recipients if you'd rather not receive it.

To configure AutoSupport:

1. Choose System Administration > Alerts.
2. Click Edit Settings.
3. Enable the option "Send copy of weekly AutoSupport reports to System Information Alert recipients."

The AutoSupport email will be sent to the recipient emails listed in the "System" column on the Alert page.

-whardison

stewart.anderson · ‎10-09-2008

ahh ok cool, so ive left auto support enabled but unticked the send a copy option so i dont get this.

Cheers