I have ICM 6.0 with QManager 3.5.
I have a few dialer campaigns and I want to be able to detect a call answered by an answering machine.
Maybe I'm misunderstanding call progress analysis but can I use this for answering machine detection?
How does the Call Progress Analysis work?
I'm reading the user and admin guides and is not very clear.
how turn it on? I don't have an option for CPA on my campaigns' settings but I do have a "Enable IP AMD" (AMD = Answering Machine Detection) and this is "on" on all my campaigns.
What happens when this is on? Is there a call variable that passes this result into the ICM script attached to the campaign? if so, which variable is it or what result code is passed?
Please don't reply with the link to the user or admin guides as I have those already.