Bacd - no welcome prompt in internal calls

Kapil Atrish · ‎10-04-2008

My bacd issue

Attached is my config. I get fast busy tone and Unknown number on display when I dial the pilot number from any CME phone. I can dial hunt-pilot directly and call get routed correctly or give the aa-pilot to hunt-pilot and ring the phones fine. Call in between phones are setup using G711ulaw. I've tried single voip dial-peer with incoming called-address and destination-pattern, reload of router, re-configure script.

Below is the snapshot of bacd config and debug voice application seesion..

application

service queue flash:app-b-acd-2.1.0.0.tcl

param queue-len 15

param aa-hunt5 3701

param queue-manager-debugs 1

param number-of-hunt-grps 2

!

service aa flash:app-b-acd-aa-2.1.0.0.tcl

paramspace english index 1

param number-of-hunt-grps 2

param menu-timeout 6

param handoff-string aa

param dial-by-extension-option 4

paramspace english language en

param max-time-vm-retry 2

param max-extension-length 4

param aa-pilot 3700

paramspace english location flash:

param second-greeting-time 30

param welcome-prompt _bacd_welcome.au

param queue-manager-debugs 1

param call-retry-timer 15

param max-time-call-retry 600

param voice-mail 3005

paramspace english prefix en

param service-name queue

!

BR2#dir flash:

Directory of flash:/

1 -rw- 24679 <no date> app-b-acd-2.1.0.0.tcl

2 -rw- 33870 <no date> app-b-acd-aa-2.1.0.0.tcl

3 -rw- 75650 <no date> en_bacd_allagentsbusy.au

4 -rw- 83291 <no date> en_bacd_disconnect.au

5 -rw- 63055 <no date> en_bacd_enter_dest.au

6 -rw- 37952 <no date> en_bacd_invalidoption.au

7 -rw- 496521 <no date> en_bacd_music_on_hold.au

8 -rw- 123446 <no date> en_bacd_options_menu.au

9 -rw- 42978 <no date> en_bacd_welcome.au

10 -rw- 496521 Mar 01 2002 01:13:09 +00:01 music-on-hold_3db.au

11 -rw- 496521 Mar 01 2002 02:47:07 +00:01 music-on-hold.au

536870908 bytes total (534895700 bytes free)

BR2#

There is no output when I do debug voice application script

OUTPUT OF "debug voice application session" is as below.

Calling no: 3002, called no: 3700

BR2#debug voice application sess

voip application session debugging is on

BR2#

Mar 1 03:17:40: //37//AFW_:/Closing_AnyEvent:

Mar 1 03:17:40: //37//AFW_:/Session_Cleaner:

Mar 1 03:17:40: //-1//AFW_:/C_ServiceSession_Event_Handler:

Mar 1 03:17:40: //37/8A066DCF802F/AFW_:/C_ServiceSession_Event_Handler: Received event CC_EV_CALL_DISCONNECT_DONE[17] in Main Loop

Mar 1 03:17:40: //37//AFW_:/AFW_M_Session_Terminate:

Mar 1 03:17:40: //-1//AFW_:HN000FF5F4:/AFW_M_Session_Free: MOD[Session_65BFE164_0_1046004] ( )

Mar 1 03:17:42: //-1//AFW_:/C_ServiceSession_Event_Handler:

Mar 1 03:17:42: //-1//AFW_:/AFW_Session_New:

Mar 1 03:17:42: //40//AFW_:/C_PackageSession_NewCall: Session module listened by TclModule_65BE268C_0_1066356

Mar 1 03:17:42: //40//AFW_:/Open_SetupIndication: Calling #(3002), Called #(), peer_tag(20002)

Mar 1 03:17:44: //40//AFW_:/GettingDest_DigitCollectDone: status(4) discCause(0) ovrlp(TRUE)

Mar 1 03:17:44: //-1//AFW_:/C_PackageSession_GetSigPeer:

Mar 1 03:17:44: //40//AFW_:/ContactingDest_SetupDone:

Mar 1 03:17:44: //40//AFW_:/Session_Close: lastFailureCause 34

Mar 1 03:17:44: //40//AFW_:/AFW_M_Session_Terminate:

Mar 1 03:17:44: //40//AFW_:/AFW_M_Session_Terminate: lastFailureCause 34

Mar 1 03:17:44: //40//AFW_:/Session_Cleaner:

Mar 1 03:17:47: //40//AFW_:/Closing_AnyEvent:

Mar 1 03:17:47: //40//AFW_:/Session_Cleaner:

Mar 1 03:17:47: //-1//AFW_:/C_ServiceSession_Event_Handler:

Mar 1 03:17:47: //40/96270EF58032/AFW_:/C_ServiceSession_Event_Handler: Received event CC_EV_CALL_DISCONNECT_DONE[17] in Main Loop

Any help is very welcome.

nathan.murr · ‎10-04-2008

I've got exactly the same problem. The same b-acd script won't answer my calls. Any assistance will be appreciated.

d.rocco · ‎12-20-2008

Hi,

this is a normal issue:

Probably you attached the "service aa" to a pots dial-peer for incoming pstn call.

you have to do a Voip dial-peer (loopback dial-peer) for the internal ip phone with "service aa" applied. Here an example:

dial-peer voice 8000 voip

description "Voip loopback dial-peer "

service aa

destination-pattern 8000 (for example)

session target ipv4:"ip address cme"

incoming called-number 8000 (for example)

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

Please rate if helpful.

Diego

Kapil Atrish · ‎12-20-2008

HI,

My issue was the bandwidth limitation at GK. My CME was registered to a GK and any call on VOIP DP would go to GK for b/w confirmation. I had set b/w for 1 G.729 call, increasing it to G.711 call made my script work.

Thanks,

inner_silence